We are sure you have had or will have more than one Broker review their market analysis and listing presentation with you. We have that too, and we will leave it with you to look over at your convenience. Let us tell you why we’ re different. We are a Premier Service real estate brokerage. You’ re probably wondering, What does that mean? Well, it’ s all contained in this simple commitment and explanation of my role in the transaction. (Click here to see Premier Service Commitment Form)

• Throughout this process, we give you our personal commitment to provide you with quality, customized service that meets your needs. What you want is of paramount importance to us and we want to make sure you are more than satisfied with the service we are providing you. We’ d like to understand what went well in your last transaction and what was painful. We want to make sure we don’ t repeat the things you were unhappy with and that we do replicate the good aspects of your last experience.

• We promise to keep in touch with you and deliver the level of service you want. Surveys have told us sellers are dissatisfied with the lack of communication they receive from their agent. We don’ t want that to happen with us. We recognize that each of our customers is different. Tell us how you want to be contacted, where, what time, how often, etc. We want to be sensitive to your need for information without being annoying. With whom in the household should we communicate? (Mrs.? Mr.?) Do you want to be called at work?

• We pledge to give you access to special programs and services that can deliver value and relieve the stress of selling a home. Our Home Rewards program will allow you to receive discounts on items of use to you in the sale of your home.

• We also want to make sure that you tell me any special needs or concerns you have in the sale of your home. We’ ll make a note of these concerns on the Commitment Form so we will both remember what we talked about.

• You may contact us at any time for additional information or with questions or concerns. You can reach us on our office phones, cell phones, or by e-mail. Our job is to make sure you understand every step in selling your home. Our business card has all of that information. We try to return calls every couple of hours. We do turn cell phones off when we are with a customer, just as it would be off right now, with you. We are available from 8 o’ clock in the morning through 8 o’ clock in the evening. We hope you understand that after 8 o’ clock is personal time and that is very important to us. How early / late may we contact you?

• We commit to you that we will always endeavor to deliver the caring customer service you deserve. Your satisfaction is important to us. We enjoy helping people with a smooth transaction and we care about your need

Next, we’ d like to share with you the three roles we will play during your transaction:

• As your Trusted Advisor, we will listen to your needs, explain the process, and guide you every step of the way. We will work together to decide the price range you’ ll consider . We’ ll listen to your goals and recommend the right resources to help you reach them. Our research has shown that customers prefer to work with their REALTOR to find information on mortgage, home warranty, home insurance and other related products. We can recommend our in-house mortgage company for your transaction. We have access to the loan officer and can find out for you how your loan is progressing

• We will ask you a few questions at this point of the association, so we can determine what’ s important to yo

• When you receive an offer we will be your Skilled Negotiator, and work as your advocate to get you the best possible price with the most favorable terms in the time frame that you want

• It takes an Expert Facilitator to guide you through the sale of your home. There are disclosures, inspections and a variety of other steps that need to be taken. We will make sure this transaction happens and we will be with you each step of the wa

Through our HomeRewards program we can give you access to special programs and services that can deliver additional value for your commission dollar. This program was designed to help relieve the stress of selling your home by saving you time, hassles and giving you quality experience. We are not “selling” or “pushing products.” We want to offer you options that will save you time and frustration during this process. We will give you a sample of national and local vendor offers available to you if you agree to work with us.

As part of providing you with a Premier Service experience, we will listen to your needs and we will agree upon actions to be taken in the sale of your home. Then we’ll deliver the service we promised you, asking for feedback on our performance throughout the process. We are not just saying we’ll provide you with Premier Service. After the sale of your home closes, you will receive a survey in the mail from an independent third party company asking you how we did. We will encourage you to fill it out honestly, letting us know what we did well and where we need to improve because your opinion is very important to us. You don’t need to sign your name and we really do want you to be truthful with your answers. That is the only way we can improve our service to future customers. Currently, GMAC Real Estate has an overall 94% satisfaction rating.

We are confident there are no other Brokers who will offer you this combination of listening to your needs, establishing service levels and seeking feedback. This Premier Service commitment and philosophy is only available to you from The Realty Network / GMAC Real Estate.

Other Brokers can tell you many things. We give you our personal pledge and we are willing to sign a commitment form, leave a copy for you, and work to provide you with a Premier Service experience

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